Returns & Refunds
Our return policy: when convenience and certainty come together.
30-day return policy - Not satisfied? Get your money back.
After delivery, you have 30 days to consider your purchase at Skyggo.
If you are not satisfied within this period, you can return the product and receive a refund, provided it meets the conditions .
Main conditions:
- Return within 30 days after delivery
- Product is unused , complete and in original packaging
- Still suitable for resale after return
- Each return is inspected upon receipt
If the product shows signs of use or minor damage, a reduction in value of up to 30% may be applied.
In case of damage, missing parts, or incorrect installation, a refund may be refused.
The refund will be made after approval of the return and will only concern the purchase price of the product.
Shipping or collection charges are non-refundable unless required by law or in the event of a defect or incorrect delivery.
For all details and exceptions, please refer to the full refund policy.
How does it work
Request a return
Submit your return request using the official form or by emailing support@skyggo.com. Please include the requested information and photos.
Judgement
We'll review your request and let you know if your return is eligible. Once approved, you'll receive clear instructions for return or pickup.
Returns and refunds
After receiving and inspecting the goods, we will process your refund within 21 days, according to the applicable terms.
Frequently Asked Questions
Can I return my pergola after it has been installed?
Yes. You can request a return within 30 days of delivery, even if the pergola has been fully installed and used. This only applies to standard catalog products and is subject to compliance with the return policy.
When does the 30-day period start?
The 30-day period begins on the day of delivery to your home. This period includes the statutory right of withdrawal and constitutes a single, clear cooling-off period.
Which products cannot I return?
Custom-made or specially configured products, outlet items, sales, and promotions are excluded from returns. This is always clearly stated at the time of purchase.
What condition must my pergola be in to be eligible for a refund?
The pergola must be complete, properly disassembled, and suitable for resale. Minor signs of wear and tear may result in a reduction in value of up to 30 percent. In the event of significant damage or missing parts, the right to a refund is void.
How do I request a return?
Returns can only be requested via the official returns form on our website or by emailing support@skyggo.com. Always include your order number and, if requested, photos.
Who pays the costs for return transportation?
For non-defective products, return costs are the customer's responsibility. In the event of a defect or incorrect delivery, SKYGGO will handle the return at its own expense.
Can Skyggo arrange the collection?
Yes. Upon request, Skyggo can arrange a pickup through our logistics partners. The costs for this will be deducted from your refund, unless the product was defective or delivered incorrectly.
When will I receive my refund?
After receipt and inspection of the returned goods, the refund will be processed within 21 days, using the same payment method as the original payment.
Can I return part of my order?
Yes, if it concerns individual products or accessories and they meet the return policy. The completeness and condition of the returned products remain decisive.
What if my product arrives damaged?
Please report any damage or defects as soon as possible, and no later than 48 hours after delivery, to support@skyggo.com, along with clear photos. We will assess your report and offer a repair, replacement, or refund in accordance with your legal rights.
What if I miss my delivery appointment or am absent?
It's important to meet the agreed delivery date. If you're unable to make it, please notify the carrier beforehand. Missed deliveries may incur additional charges.
Can I cancel my pre-order and get a refund?
Yes, you can cancel your order up to 7 days after placing your order.
Is the 30-day cooling-off period (right of withdrawal) the same as the statutory product guarantee?
No. The 30-day return period covers your right to return your purchase within 30 days. The product warranty covers manufacturing and material defects according to the warranty terms.
Where can I find the full returns and refund policy?
Read our full refund policy here . If you have any questions or concerns, please contact us at support@skyggo.com.