Shipping & Delivery
Everything you need to know about delivery, timing and receipt.
Delivery in Belgium & the Netherlands
We deliver exclusively in Belgium and the Netherlands, via specialized carriers for large and heavy products.
Shipping & delivery time
In stock? Delivery usually within 10–14 business days . Out of stock and pre-ordered? We'll communicate the expected delivery date transparently by email.
Home delivery
Delivery by truck and mobile cage to the driveway or as close as possible to the installation site. The driver does not perform any assembly.
Large packages
Our products are delivered on pallets or in multiple packages. Please allow sufficient space for delivery.
Check availability
Check the product page to see if your configuration is in stock. In stock? Delivery within 14 days .
Out of stock? You can still order and receive an estimated delivery time immediately. On average, approximately 14 weeks after ordering.
Order & preparation
After your order, it will automatically be sent to our logistics partner.
Once everything is complete, they will prepare your delivery and contact you to agree on a delivery date.
Delivery & installation
Your order will be delivered as close as possible to the installation site, where the forklift truck can safely reach. Then it's up to you: invite some helpers, assemble it, and enjoy.
Frequently Asked Questions
Which countries do you deliver to?
We currently deliver to Belgium and the Netherlands.
What is the delivery time of my order?
If the product is in stock, we deliver within 10 to 14 business days on average. If it's not in stock, you can pre-order it. You'll receive an expected delivery date by email after placing your order. This is usually 12 to 14 weeks.
Can I order if a product is out of stock?
Yes. You can order a product with a 10% deposit. This way, you reserve your pergola and are guaranteed the next delivery.
Is everything delivered at once?
Yes. We won't ship your order until all parts are available, so everything is delivered together.
How does home delivery work?
After scheduling a delivery, your order will be delivered by truck equipped with a forklift. We'll deliver to your driveway or as close as possible to the installation site. Please ensure the unloading area is easily accessible and clear at the time of delivery.
Do I need to help with unloading?
No. The driver will place your order as close to your home as possible, in a location that is technically accessible. Please ensure there is sufficient space for a smooth delivery.
Do I need to help unload?
No, the driver will place your order as close to your pallet as possible, and where technically feasible. Please leave as much space as possible to facilitate delivery.
Will I be contacted in advance for delivery?
Yes. After processing your order, the carrier will contact you to arrange a delivery date.
What if my location is difficult to reach?
If your home is inaccessible to a truck, we'll work with you to find an alternative delivery location. Please let us know in advance when scheduling your delivery date.
How many packages will I receive?
Your order may consist of multiple packages or pallets, depending on the model and dimensions.
What should I do if there is damage or missing parts?
Check your delivery immediately. Note any damage or missing parts on the delivery note and report it to us the same day.
Can I pick up my order?
Pickup is currently not possible. All deliveries are handled by our logistics partners.